The Frosty Caboose, 107 Homer Avenue, Cortland, NY 13045
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently Asked Questions
Q: Why do your hours vary by season or weather?
A: We adjust our hours based on the season and weather to ensure we’re open when our community wants ice cream most! During colder months or rainy days, we may close a bit earlier. We always share updates on our website and social media, so be sure to check there before visiting.
Q: Do you have public restrooms?
A: We do not have public restrooms at our locations. We apologize for any inconvenience and appreciate your understanding.
Q: Do you accept credit cards and contactless payments?
A: Yes! We accept cash, all major credit cards, and Apple Pay.
Q: Do you have wheelchair access?
A: Yes! We have a wheelchair lift available at our shop to make sure everyone can enjoy their visit comfortably. If you need any assistance using it, please let a staff member know — we’re always happy to help.
Q: Do you offer gift cards?
A: Yes, we do! Gift cards are available for purchase at all our locations — they make a sweet gift for any occasion. Our gift cards can be purchased at any location, and used at all three of our shops!
Q: Do you have seating available?
A: Yes! We have outdoor seating at all our locations so you can enjoy your treat right away. Seating is first come, first served.
Q: Do you offer dairy-free options?
A: Yes! We have a variety of rotating dairy-free flavors and flavors. We also cary italian ices and slushies — just ask our staff what’s available today.
Q: Do you offer sugar-free options?
A: Yes! We keep a rotation of no sugar added (NSA) hard ice creams in stock all season.
Q: Do you take special flavor requests?
A: We love hearing your ideas! While we can’t guarantee every flavor suggestion, we often rotate in new and seasonal options inspired by customer favorites.
Q: Are your flavors the same at each location?
A: We have some classic flavors that are always available, but each shop may offer unique or seasonal specials.
Q: Do you have options for people with nut allergies?
A: Some of our flavors do not contain nuts, but please be aware that all our ice cream is made in a facility that handles nuts. Let our staff know about any allergies, and we’ll do our best to help you choose safely.
Q: Do you offer any seasonal specials?
A: Yes! Our shops often feature seasonal flavors and limited-time treats you won’t want to miss. Be sure to check our menu or follow us on social media to see what’s new!